07 Jun 2022 10:48 AM
Hi I've cancelled my tv but keeping broadband, however the box that has arrived to return the equipment has a broadband space, is this just a standard box or do I need to phone them and sort out a new broadband box ( which would be crazy)
07 Jun 2022 10:53 AM
Posted by a Superuser, not a Sky employee. Find out more
You can use your own packaging and print new labels here :-
https://www.sky.com/help/articles/return-tv-broadband#need-a-hand
Remember to keep proof of postage
07 Jun 2022 10:54 AM - last edited: 07 Jun 2022 10:54 AM
Posted by a Superuser, not a Sky employee. Find out more
If you are retaining the Sky broadband subscription then you keep the Hub and any boosters provided under the WiFi Guarantee (but not boosters that were provided to solve Q television issues).
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