I've been without wifi for 3 months, Sky blames Openreach

[AMM00]

Sky and Openreach engineers have come to my house and installed everything. The LOS has a red light. I have informed both SKY and Openreach but they took no action to fix it. It is now 3 months without wifi. Contacting them online is impossible as they have no live chat and they do not reply to emails. The send me short texts such as "engineer will arrive on the day" with no mentin of what day that is. 

On the phone I get different people every time. I have to explain my situation each time. They transfer me to different departments who are clueless so I have to explain AGAIN my situation. Terrible service so far. Sky keeps blaming openreach but do not do anything to actually help. 

Anyone had similar issues? What is the best course of action? Needless to say I have lost time and money with those pointless engineer visits. 

[mae-3]

@AMM00 

Sky is the provider and is responsible to the customer but Openreach are responsible for fixing faults and installation issues, LOS stands for loss of signal on the fibre cable so it likely hasn't been fitted correctly or you have a broken fibre optic cable to the house.

[AMM00]

Hi, thank you for your response. The issue is now sorted and I am happy with the broadband 🙂