I think my new router is broken

[Colem]

I received a new router today as mine kept dropping internet signal the download speed kept dropping and the upload speeds were better than download speeds engineer requested a new router I have plugged it all in and it just keeps coming up with the fault page were it tells you to do all the cable checks and then offers to reset the router that's all I get I plug the old one back in and it connects fine (all but the download speeds issue) is this new router already shot or am I stupidly missing something cos I am getting to my Witt's end with this 

[jamesn123]

Hi @Colem 

If you could take some pictures of your wiring setup & the messages on the hub that would be useful