I returned my router 3 months ago, despite informin Sky 3 times of this I've received a charge

[KH10]

I returned my Sky broadband router in August, a few days after I termiated my contract.  

Over the last few months I've continued to receive return requests.  I've spoken with Sky customer services 3 times during the last 3 months and each time provided the Post Office receipt and tracking details.  Each time I've been promised that the return is acknowledged and I will not be charged.

You'll never guess what's just happened....... 

I've now been charged £53 for non-return of my router.  Come on Sky, this is beyond poor.  

Contact me to sort this mess out.

[Chrisee]

@KH10 completly agre this should not have happened hopefully the team I have escalated your post tomcan sortvthis out for you. Expectvan invitation to a online chat through the forum where a chat icon should be added.

[Greenfingers001]

Thanks for escalating this. We’ve sent @KH10 an invite to chat.

[KH10]

Thanks. Havent received anything yet?

[Daniel0210]

@KH10 
Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

Update:

Spoke with @KH10 and resolved issue

[Greenfingers001]

Thanks again for the escalation have a great day 🙂