I keep losing connection.

[Nicola65]

The lights go off on the broadband box and come back on. Then happens often. I have spoken to friends and family and they are experiencing the same problem. I watched a film with my children at the weekend and we lost connection 9 times during the film. I work from home and I lose connection often. I am not happy with the connection. I do tests and it says everything is fine but connection drops too often

[jamesn123]

Hi @Nicola65 

I've flagged your post to Sky, look out for a message on the forum

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Nicola65.

[Lisa-P1987]

We are still looking to help you @Nicola65 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Nicola65]

Hi. I haven't seen a reply? Has anyone looked into it? 

[Nicola65]

Thank you!!.