Discussion topic: I have no internet

This message was authored by: Meganleigh26 · ‎28 Aug 2024

I have no internet and cannot connect

This message was authored by: Highlinder · ‎28 Aug 2024

@Meganleigh26 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

This message was authored by: Meganleigh26 · ‎29 Aug 2024

That hasn't worked what next?

This message was authored by: Chrisee · ‎29 Aug 2024

@Meganleigh26 if the service checker did not work when run over a mobile connection and your line is still down call Sky and report the issue.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

Discussion topic: I have no internet

I have no internet

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