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Discussion topic: I have just had ultrafast broadband installed and it is not working in a few rooms in the house

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This message was authored by Pacino This message was authored by: Pacino

I have just had ultrafast broadband installed and it is not working in a few rooms in the house

It's fine in some rooms but not others

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: I have just had ultrafast broadband installed and it is not working in a few rooms in the house

Posted by a Superuser, not a Sky employee. Find out more

@Pacino 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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