I have been asked to return equipment I am still using

[Margaret10]

I was due to have fibre installed in August, it had to be postponed until October 19th. Sky want me to return equipment and are threatening to charge me if I don't. I still have to use the equipment until October 19th. 

[GD1]

@Margaret10   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Highlinder]

@Margaret10  Have you called Sky to find out why this is happening?

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Margaret10 an invite to chat.

[Sxxxxx]

Exactly the same thing has happened to me as Margaret. I'm trying to call and just been on hold. 

please can you advise. I still want to proceed with switching to sky. 

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks