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Discussion topic: I cannot see any highlighted errors To correct?

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This message was authored by Rols This message was authored by: Rols

I cannot see any highlighted errors To correct?

I told Sky I was moving on October 3, and they arranged to transfer my broadband to my new address with effect from the 4th. It's now afternoon on the 5th, and I still have no connection. I have been through all the required checks several times, to no avail. Will the phone line be switched over , or will I be allocated a new number? I checked my landline, got a ringtone, but cannot connect to anyone 

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Rols
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This message was authored by Rols This message was authored by: Rols

No broadband at my new address on 4/10 as prior arrangements

No broadband at my new address on 4/10 as arranged. Tried all required steps to no avail. This is a short version of my first post, which does not appear to have arrived

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I cannot see any highlighted errors To correct?

Posted by a Superuser, not a Sky employee. Find out more

@Rols 

I have moved your second post into the original one that hadn't gone anywhere. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Skull+Treaty This message was authored by: Skull+Treaty

Re: I cannot see any highlighted errors To correct?

Posted by a Superuser, not a Sky employee. Find out more

@Rols wrote:

I told Sky I was moving on October 3, and they arranged to transfer my broadband to my new address with effect from the 4th. 


That is an unusually fast turnaround time, Sky need at least 14 days notice so Openreach can do the needed work before you can get any form of broadband connection.

 

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"Sometimes, the only choices you have are bad ones, but you still have to choose"
This message was authored by jamesn123 This message was authored by: jamesn123

Re: No broadband at my new address on 4/10 as prior arrangements

Posted by a Superuser, not a Sky employee. Find out more

@Rols 

Sounds like a misscommunication as I dont see how Sky could do it in one day. Especially with the Openreach staff shortages

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Rols
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This message was authored by Rols This message was authored by: Rols

Re: I cannot see any highlighted errors To correct?

Thanks - I had a very late exchange and short completion, so I could only give about 8 days notice of moving. Sky said it would be ok and confirmed October 4, midnight latest. If only I'd known that Open Reach ( !) need two weeks notice. Well-meaning Sky? But I wish I'd known that and got on with all the other moving stuff without this time-consuming distraction. 

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