06 Oct 2022 01:50 PM
I told Sky I was moving on October 3, and they arranged to transfer my broadband to my new address with effect from the 4th. It's now afternoon on the 5th, and I still have no connection. I have been through all the required checks several times, to no avail. Will the phone line be switched over , or will I be allocated a new number? I checked my landline, got a ringtone, but cannot connect to anyone
06 Oct 2022 02:00 PM
No broadband at my new address on 4/10 as arranged. Tried all required steps to no avail. This is a short version of my first post, which does not appear to have arrived
06 Oct 2022 02:11 PM
Posted by a Superuser, not a Sky employee. Find out moreI have moved your second post into the original one that hadn't gone anywhere.
06 Oct 2022 02:44 PM
Posted by a Superuser, not a Sky employee. Find out more
@Rols wrote:I told Sky I was moving on October 3, and they arranged to transfer my broadband to my new address with effect from the 4th.
That is an unusually fast turnaround time, Sky need at least 14 days notice so Openreach can do the needed work before you can get any form of broadband connection.
06 Oct 2022 03:42 PM
Posted by a Superuser, not a Sky employee. Find out moreSounds like a misscommunication as I dont see how Sky could do it in one day. Especially with the Openreach staff shortages
06 Oct 2022 03:49 PM
Thanks - I had a very late exchange and short completion, so I could only give about 8 days notice of moving. Sky said it would be ok and confirmed October 4, midnight latest. If only I'd known that Open Reach ( !) need two weeks notice. Well-meaning Sky? But I wish I'd known that and got on with all the other moving stuff without this time-consuming distraction.
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