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Discussion topic: I cannot get internet upstairs

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This message was authored by: Joanne2310

I cannot get internet upstairs

Hi 

 

we cannot get an internet connection upstairs and it keeps kicking us out.

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This message was authored by: Chrisee

Re: I cannot get internet upstairs

Posted by a Superuser, not a Sky employee. Find out more

@Joanne2310 in many homes you need additional wifinsources to get usable wifi coverage in every room. Sky sell an add-on called WiFi Max which can provide up to 3 pod extenders if required to get the 10 0r 25Mb/s guaranteed details are here https://www.sky.com/help/articles/sky-wifi-max

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Joanne2310

Re: I cannot get internet upstairs

We have never had this problem before with our previous provider so we are very unhappy with this service and don't think we should have to pay extra to have wifi directly above the router.

This message was authored by: Chrisee

Re: I cannot get internet upstairs

Posted by a Superuser, not a Sky employee. Find out more

@Joanne2310 that is something you will have to take up with Sky.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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