Discussion topic: I cannot find my ONT but the router box has mailed to me and asked me to connect the ONT.

This message was authored by: Andrew117 · ‎13 Nov 2023

I cannot find my ONT but the router box has mailed to me and asked me to connect the ONT. There is no hotline I can call and address my issue

This message was authored by: TimmyBGood · ‎13 Nov 2023

Has your broadband activation date actually been and gone? If not, there's a fair chance the ONT is yet to be installed.

Putting the address into the BT Wholesale Availability Checker should indicate whether this is the case

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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