Hub update email link no longer works

[gjenovar]

Hello, I received an email around a month ago telling me I needed to update my hub this year for security reasons and there was a link to review options.

The link in that email now just takes me to my account homepage and I cannot find a link in my account to see these upgrade options.

Could someone help? I got stuck with the virtual assistant and couldn't find any other way to contact Sky.

[Daniel0210]

@gjenovar 

Maybe you left it too long and the link has become inactive. (It worked for me a couple of weeks ago).

To call Sky dial 150 (free) from a Sky Talk landline or a Sky mobile or alternatively use the following link
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The posting of full phone numbers isn’t permitted on the forum.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.