Hub on not Internet

[Nikke__]

Only just my Internet install it was working when I left for work just got back and its stopped work. Have tryed turning it on and off again and nothing. I was looking forward to having a look at what I could now watch as I got a package with it but nope. What annoys me even more is that my first instalment dated was cancelled then it did not get installed until after my activation date and now its been installed i cant even use it. Sorry to have a moan but honestly so frustrated buy this.

[Daniel0210]

@Nikke__ 
When there are broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.