@Saba2 wrote:
The broadband have no light show. When you connect on a mobile the name of the hub doesn't show too. Hub is showing as offline when I look at show my device on sky app. I have turned it off for few minutes too. My landline shows line cord error
Hopefully this has resolved itself overnight but if not, do you have FTTP (fibre to the property)? If so you'll have an ONT (small white box) on the inside of your house that the hub plugs into (there are various makes, so look for the correct one in the pictures). Have a look at the following and see if that helps.
https://www.sky.com/help/articles/optical-network-terminal
If not, find your hub on the following and see if that helps explain anything.
https://www.sky.com/help/articles/hub-lights-explained-start
Edit: BTW, try unplugging both the ONT (if there is one) and the hub for at least 10 minutes before turning the ONT on first and when it's settled down, the hub.
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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access with MLO enabled, main Deco hardwired to Max hub
