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Discussion topic: Hub not arrived

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Avatar for cooter29
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This message was authored by: cooter29

Message posted on ‎23 Oct 2025 08:44 AM

Hub not arrived

My superfast due to go live on Tuesday but router has still not been despatched.

 

Getting a bit tight now for delivery before openreach come to activate

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Avatar for Waveman
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This message was authored by: Waveman

Message posted on ‎23 Oct 2025 09:44 AM

Re: Hub not arrived

Your Hub is dispatched to arrive the a day or two before, they are usually timed quiet tight!

 

Does your order tracking say that youre getting a hub, if you are already a customer your existing hub may be sufficient and you wont get a new one.

 

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I remember the Internet starting!

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎23 Oct 2025 11:53 AM

Re: Hub not arrived

Posted by a Superuser, not a Sky employee. Find out more

@cooter29 

Hubs are normally dispatched via Royal Mail to arrive a few days prior to the activation date.

 

Once sent out you can usually track its progress. The postie will usually leave it hidden if no one is in. You don't need to sign for it. The postie should also pop a card through the letterbox telling you where it was left and the tracking should show some information on it too.


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