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Discussion topic: Hub keeps authenticating
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This message was authored by: Rache329
Message posted on 27 Jan 2026 11:08 AM
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Hub keeps authenticating
Notice my pod authenticating and connecting in the night, got up this morning to start work and getting 5.4mbps (app saying 64mbps to the hub) on speed test so can't use vpn. Reset my max hub checked cables even gone in test socket.The hub keeps going off and coming back on and doing the amber and green auth light. As I am ex staff(still a staff account as was made redundant) I call and can't get through try and report on what app. They just send me to here I'm totally at my whits end! I can't work but also can't report! HELP
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This message was authored by: JimM1
Message posted on 27 Jan 2026 12:03 PM
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Re: Hub keeps authenticating
@Rache329 Use the link below, just do the post 4 link, click call us and number will appear!
https://helpforum.sky.com/t5/Broadband/Moving-Home/m-p/5080372
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