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Discussion topic: Hub is broken

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Avatar for KateRobinson76
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This message was authored by: KateRobinson76

Message posted on ‎20 Apr 2026 01:49 PM

Hub is broken

Hello. My WiFi router has no lights and is not working. I have tried all the reset recommendations and still no lights. I will need a new router to get back on line. Thanks
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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎20 Apr 2026 01:52 PM

Re: Hub is broken

Posted by a Superuser, not a Sky employee. Find out more

@KateRobinson76  Have you tried another socket?   Is it still the same, have you checked all cables are firmly inserted in the hub?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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