@Katie2151 has this just started recently or has it been going on for a while?
Be aware that on here you're just talking to Sky customers, not Sky experts or Sky directly. I recommend you call Sky directly (you can call them on 150 if you have a Sky phone contract, otherwise you can find the number online - they delete it if you try to post on here!). When you call, tell the automated voice that you want to make a complaint. When she asks what about, say it's an existing complaint. That will get you through to the technical support. If you say it's a broadband complaint she'll text you a link to a help page and hang up). Good luck!
