How to find my broadband / talk renewal date

[Jamie+Siers]

Hi everyone,

I am trying to find my broadband renewal date either on the website or the MySky app but it is proving difficult to say the least.

I believe I have a rolling contract but would like to know when my actual renewal date is.

Can anyone help please?

Many thanks

Jamie

[caesarome]

@Jamie+Siers 

This link might help:

https://www.sky.com/help/articles/your-sky-contract-start

[Jamie+Siers]

Good morning,

Thanks for the reply but that just takes me into my inbox (eventually) and there are no items in there advising me of my renewal date.

Am I correct in thinking that even with an automatic renewal I would get an email from sky telling me when it is going to happen and listing my options?

Jamie

[FLC]

Sign into the Sky web site, click on your name then Your Products. The contract end date will be displayed on a an orange banner.

Although if your fixed term has expired & you're now on a rolling contract as you suggest, there obviously won't be an end date. I think Sky are still obilged to remind you annually that you're out of contract & offer you an alternative.

[Jamie+Siers]

Many thanks for that.

I'd be really grateful if someone (from Sky perhaps) could confirm that I will get a renewal email at the relevant date?

Jamie

[FLC]

Sky tend to not post publicly, so that's unlikely. Ofcom require ISPs to do that but it's not unheard of for them to fail to do so. Better to make a calendar entry to remind yourself to check competitor offers around a month before expiry.

[Jamie+Siers]

Wise words FLC and that is exactly why I am trying to find out what my renewal date is so I can have a shop around just before my renewal, however without knowing when that is I am beholden to Sky to send me an email.

Jamie

[Jamie+Siers]

Thanks everyone for your help, and hope this explanation might help others in the same situation.

I ended up phoning Sky on 150 (from my mobile as I am also with Sky for that), and to my surprise it was answered really quickly (well, once I had endured the sales pitch while waiting!!) and to their credit they were really helpful and I managed to get a reduction on my current deal, so all good 😁

It turns out that the reason I couldn't see my renewal date is that it had already passed and I was on a month by month rolling contract!

When I asked why I hadn't received a renewal reminder I was told that Sky don't normally send one out - there you go 😕

In conclusion, phone them up and you MIGHT get a better deal than you are on.

Jamie

[FLC]

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@Jamie+Siers wrote:

When I asked why I hadn't received a renewal reminder I was told that Sky don't normally send one out - there you go 😕

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That would be a clear breach of Ofcom rules:

https://www.ofcom.org.uk/phones-and-broadband/saving-money/end-of-contract-notifications-driving-bet...

Anyone from Sky care to comment?