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Discussion topic: How to claim automatic compensation

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Avatar for JA2420
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This message was authored by: JA2420

Message posted on ‎11 Dec 2024 10:25 PM

How to claim automatic compensation

I pay my bills via direct debit but have automatic compensation for a missed appointment, however it hasn't been taken off my bill and isn't off the next predicted one, so how do I access this? I can't find it on my account anywhere 

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎12 Dec 2024 08:07 AM

Re: How to claim automatic compensation

Posted by a Superuser, not a Sky employee. Find out more

@JA2420 it takes a bit of time to come through but once on the account it will be automatically applied against the next bill after that. You dont have to do anything.

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This message was authored by: Tor31

Message posted on ‎20 Mar 2025 01:31 PM

Re: How to claim automatic compensation

how long is a "bit of time"? 2 billing cycles? more?

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