How to book an engineer

[Rtpannell1]

I have recently brought a new property and changed provider to sky. I cannot get the router to connect to the internet after undertaking all the relevant tests. I have tried to call customer services and use the automated assistant does anyone know the easiest way to get an engineer to visit my property to resolve please? 

[TechmanagerMal]

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@Rtpannell1 wrote:

I have recently brought a new property and changed provider to sky. I cannot get the router to connect to the internet after undertaking all the relevant tests. I have tried to call customer services and use the automated assistant does anyone know the easiest way to get an engineer to visit my property to resolve please? 

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• Please follow the advice below
• As we are customers on the forum we can only provide advice.
  However, if you want to discuss an issue with Sky, for the general-purpose number click on "Need more help" at the bottom of this page
  https://www.sky.com/help/home.
  If you are in the ROI set the flag at the bottom of the page accordingly.
  If you have Sky Talk or Sky Mobile dial 150 for a free call to Sky.
• When you call you will be asked if the call is to do with mobile say "No"
  You will then be asked the nature of the call say " Technical "
  You will be offered a text to the number you are calling on, say "Yes" and a text will be sent DO NOT hang up when it says to do so.
  It will then ask "do you wish to hang up" say " No" you will then be put in the queue for an advisor.
• I hope this helps.

[caesarome]

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@Rtpannell1 wrote:

I have recently brought a new property and changed provider to sky. I cannot get the router to connect to the internet after undertaking all the relevant tests.

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Has your activated date been and gone, if so try running the broadband test via this link:

https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic