How long should I wait?

[curviceps]

I first reported my broadband was intermittent and had slow speeds at the end of May 2026. I have Sky Superfast Broadband package. I have made numerous calls, had Openreach and Sky engineers out multiple times, a replacement router and still experiencing same issues and still can't get an answer as to when I can expect to have my services running as normal. 

I'm currently  experiencing speeds from as low as 280kb/s to an average of around 2mb/s. To say I'm finding getting some sort of resolution frustrating is an understatement. I've normally always had excellent service from Sky but I can't get an answer to my problem.

Thanks in advance

[Danz994]

Hi there @curviceps I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141