How long for a BT line to be fitted

[Kirsty96]

Just wondered how long does it take for open reach to come and fit a BT line, Sky was under the impression we had a line as our house states that. We wouldn't know and was never asked the question upon signing a contract. We was meant to be fitted 2nd Feb. We are being told we will have an update from Sky on 9th March in regards to a line to be fitted, we're paying for Sky but have been a month without tv/wifi and our one month on virgin media ends on 4th March for the phone. We need the phone for important phone calls for vulnerability. I know it isn't Sky at fault but if I wished to cancel the contract would I be faced with charges? When this is not anyone's fault and we have been without this long and it needs sorting asap

[Chrisee]

@Kirsty96 Where a new line needs to be run its difficult to know how long it will take as it can be trivially easy in some cases but in others it is highly complex. Openreach are not good at communicating with their customer who is Sky so it turn they cannot keep you informed its frustrating. You should not be paying for broadband but if you have  Sky Stream contract for TV its worth talking to Sky to see what they can do.

You should be due compensation for the broadband delay as outlined here Customer Auto-Compensation | Sky Help | Sky.com

[JimM1]

@Kirsty96 I moved my father from Virgin media phone to OR allthough there was an old BT connection that had lay dormant for over 30 years, there were some delays due to wiring etc and timing, believe that sky - virgin or someone communicated as virgin stayed up until sky was established.

This may not be the norm, but i did stress that to sky under no circumstance could virgin not work until sky/or was up and running, did go way past the time and when i spoke to sky they said weree taking care of it. But do contact sky and speak to someone to try get some reasurance.

If you put your address into a BT checker it should inform you, if it has to be new fttp then i would call them anyway.

[TimmyBGood]

@Kirsty96 

Putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

[Kirsty96]

Thanks everyone will get onto them again as they've said nothing they can do just to keep an eye out for these updates we've had 1 and 1 that was promised yesterday my mum stayed glued to her phone all day never happened called today tried to ask about billing but cut got off so gave up will try again tomorrow. Next update now in a few weeks time.
 I've looked at that page not sure what I'm looking at.

[TimmyBGood]

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@Kirsty96 wrote:

 I've looked at that page not sure what I'm looking at.

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The key information is whether it says FTTP is available under the box containing the table of figures, and if so the notes for installation.

If not, then you're waiting for a copper line.