I cancelled my Broadband before it started but they still sent me a router and took £5 of my account. I rang up and they said they would send me returns packaging. It never arrived, I tried to use the help which then directed me to Royal Mail but it won't send me a returns email How do I get this brand new unopened router back to Sky without forking out money and how do I get my £5 back? Thanks
After a normal broadband cancellation return packaging is sent at the end of the 14 days notice period. You haven't said how long ago you cancelled your order. You'll need to call Sky again and chase them up for the packaging and label. Keep any proof of posting the hub back safe and indefinitely.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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