How do I find out my activation date

[NameInUse1]

My new broadband service was due to start on 17th October but I got a text today saying that it had been delayed. I went online to see why & when the activation was now happening but it only shows an engineer appt for 17th October. An engineer called at my house yesterday (10th October). Does Sky have any customer service???

[Chrisee]

@NameInUse1 I am escalating your post to a Sky team who support the forum who will invite you onto a chat session through the forum whereca chat icon will appear. They should tell you what is happening at a guess Openreach tried to actiivate the line but it didnt work hence the need to send out an engineer to see what needs fixing.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @NameInUse1.

[Addie15]

Update-We are closing this session now but if there is anything else we can help you with in the future, please do not hesitate to reach out. Thanks.

[NameInUse1]

Following this discussion, I received a text alerting me to a message that told me to call in and speak to someone about my order. I phoned the number today and was told the only thing they could see on the system was that an engineer was activating my Broadband today and they would be bringing the new router with them. I waited in all day & nobody visited?

I'm new to Sky and I really wonder if I've made the wrong decision - why can't you just talk to me!

What have you done....:

1.Sent me a text to tell me to look at a system message

2.The system message told me to call you

3. Your team member told me that my service was being activated by an engineer today

4. You didn't show.

Please just call me and tell me what's happening....

[Laing1]

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@NameInUse1 wrote:

Following this discussion, I received a text alerting me to a message that told me to call in and speak to someone about my order. I phoned the number today and was told the only thing they could see on the system was that an engineer was activating my Broadband today and they would be bringing the new router with them. I waited in all day & nobody visited?

I'm new to Sky and I really wonder if I've made the wrong decision - why can't you just talk to me!

What have you done....:

1.Sent me a text to tell me to look at a system message

2.The system message told me to call you

3. Your team member told me that my service was being activated by an engineer today

4. You didn't show.

Please just call me and tell me what's happening....

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@NameInUse1 Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

Thanks for escalating this. We’ve sent @NameInUse1 an invite to chat.

[NameInUse1]

Hi,

I did realise that it was a community forum but couldn't found another way to raise an issue with Sky - I couldn't find a private messaging or chat facility etc.

Thank you for escalating it - very kind of you