How do I change my wifi to 2.4 ghz?

[Jaye54346]

Can someone help I am having the same issue. Trying to separate 2.4/5 I have followed all Instructions and selected the correct box but every time I go to apply the changes it kicks me off and come up with the cannot reach this page message and doesn't change any of my settings 

[jamesn123]

@Jaye54346 

Have you tried using an ethernet connected device?

[Jaye54346]

I don't have a device to do this. My computer has broken is they any other way to do this? 

[jamesn123]

@Jaye54346 

Often users have issues with Apple devices when changing hub settings. This can be mitigated by using any other browser except Safari on an Apple device or just using an Andriod device.

If you still get errors then its recommended to use an ethernet cabled device, if you cant do this for whatever reason then you can try factory resetting the hub by holding the reset button on the rear for 30 seconds. Also try disconnecting other devices while you try to make the changes

[Sam442]

Neither my wifi name and password, nor sky id username and password work when trying to sign in on the wifi tab. I have also tried a combination of sky id and wifi password, with no joy.

Can someone confirm which username and password worked for them please?

Cheers!

[Laing1]

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@Sam442 wrote:

Neither my wifi name and password, nor sky id username and password work when trying to sign in on the wifi tab. I have also tried a combination of sky id and wifi password, with no joy.

Can someone confirm which username and password worked for them please?

Cheers!

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@Sam442 what sky router do you have 

[Sam442]

@Laing1  It's the sky broadband hub. Cheers

[Laing1]

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@Sam442 wrote:

@Laing1  It's the sky broadband hub. Cheers

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@Sam442 then unless you have changed it the username should be admin and the password should be your wifi password as on the back of your router 

[Sam442]

@Laing1 that's worked! Amazing thank you!

[Rachael+S24]

I followed these instructions but now I can't connect to either as it doesn't like the password eventhough this hasn't changed. 

How do I fix this? 

[jamesn123]

@Rachael+S24 

Factory reset the hub by holding the reset button for 30 seconds

[cc221]

Hi when i get in and clilck the Wifi button it asks for log in and password but my Sky ones dont work?

[Highlinder]

@cc221  Which router do you have from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[Kirsty-Lamb]

Hi, hopefully you can help. I have logged in and gone on to the Wifi settings but I dont have anything that says syncronize. I clicked on edit for the 2.4 but it doesnt allow me to edit anything including the SSID as it is all grey. 

Any idea what to do now?

Many thanks.

[ollythorp]

On the new Sky Max Hub you need to change Wifi settings using the My Sky App.  There is a disable WiFi option which allows you to turn off 5GHz Wifi if it is causing issues for your devices:

Change your Sky Max Hub WiFi settings | Sky Help | Sky.com