House move with broadband

[Loobyh]

Hi, we are moving house and have requested to take the broadband with us, we have the date of when the broadband will be activated but I've just received a text to say we need to plug in the new router. I assumed we would just take the router we have now to the new property and plug it in. Is that not the case?

[mormegil]

It depends on the type or router you currently have and the type of service at the new address

the old q routers are getting replaced with a newer model that supports VoIP 

Do you know what type of service was ordered?

[cookiemonsteruk]

@Loobyh 

What hub do you have now er115 q hub or sr203 broadband?

From last september last year all new connections require the sr203 so the the telephone is plugged into the back of the router ie internet calls instead of a mastersocket

[Loobyh19]

Looks like we have the Sr203 router

[jamesn123]

@Loobyh 

Yes you take your router with you, so just plug it in when you move, no need to do it beforehand.