Home move

[Richard35]

Heya

I booked a home move and I've broadband and sky q, and the only engineer it says that is coming is for the TV, will the broadband lads be out on same day, will I get another one out at a later date which is going to be a massive pain with having an autistic child that needs to watch his YouTube before bed, or have sky cancelled my broadband without my authorization 

[TimmyBGood]

@Richard35 

Unfortunately there's never been a guarantee that both process can happen at the same time: the Sky Q installation is carried out by Sky personnel and the wait will be down to the availability of their local person, but broadband activation is almost always an Openreach job and is carried out on an Openreach timescale.

[TimmyBGood]

@Richard35 

Where Openreach is provisioning a new order over FTTP* that timescale can become rather prolonged. Putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

*What Sky calls a 'Home Move' is actually a new Openreach order at the new address.

[Richard35]

I need to speak to a so called expert ASAP

[Daniel0210]

@Richard35 

Well you're not talking to Sky Customer Services here. This is a forum where customers try to help other customers so ask away and someone will try to help. 

[Richard35]

I've been trying to get through to sky for over an hour an ld the stupid assistant thing kept sending me here.

Sky are trying to charge me a termination fee for broadband that they cancelled without my authorization 

[MarkGoldsmith]

In all likelihood something would have cancelled broadband. Is this a new Sky broadband contract that you have just signed up with? If so who were you switching from?

the best way to get hold of Sky is to phone them. The virtual assistant chat bot is just a AI so if you talk to it all it can do is linked you to Sky help pages from their website.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

[Richard35]

Tried all the numbers on sky Ireland, I booked a home move for TV and broadband only TV done, broadband engineer showed up said he'd to go next door to use their phone line but just went into his van and drove off

[Daniel0210]

---

@Richard35 wrote:

Sky are trying to charge me a termination fee for broadband that they cancelled without my authorization 

---

@Richard35 

Our posts crossed. I've moved your post into your original thread for continuity. I don't believe Sky Ireland customer services operate at a weekend. 

[Richard35]

That's just **bleep** poor they don't work weekends. I feel sorry for whomever I get to talk to Monday

[MarkGoldsmith]

If the engineer didn't complete the job my hunch is that whichever conpany owns the local phone infrastructure and cabling that Sky utilise in Ireland must have ended up cancelling the service because they didn't (or couldn't) connect you up.

[Richard35]

Engineer said he could do it but it'd be a pain

[MarkGoldsmith]

So the engineer was lazy. So yeah that sounds exactly like why it's been cancelled as you couldn't get connected up. Who knows what the provider told Sky as the reason they couldn't connect you. But yeah Sky would need to rearrange for another engineer visit or at least should be able to tell you why they were told you couldn't be connected.

[Richard35]

Another fella came up about 10 minutes after the first just drove off without so much as a wave and said that sky would be contacting me either on that day or the next about it, but the only communication I got was an email about charging me a termination fee