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Discussion topic: Home move does not find products

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This message was authored by: Berardo

Message posted on ‎11 Mar 2024 03:03 PM

Home move does not find products

I am trying to book a home move from my account but I get an error "You don't have any products contracted" despite having a broadband contract which is clearly listed in my sky account. How can I get in touch with customer support to solve this issue?

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎11 Mar 2024 03:06 PM

Re: Home move does not find products

Posted by a Superuser, not a Sky employee. Find out more

@Berardo 

Call free by dialling 150 from your Sky Talk landline. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Berardo

Message posted on ‎11 Mar 2024 03:08 PM

Re: Home move does not find products

I do not have a landline

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This message was authored by: GD1

Message posted on ‎11 Mar 2024 03:09 PM

Re: Home move does not find products

Posted by a Superuser, not a Sky employee. Find out more

@Berardo   
If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Superuser
This message was authored by: Daniel0210

Message posted on ‎11 Mar 2024 03:19 PM

Re: Home move does not find products

Posted by a Superuser, not a Sky employee. Find out more

@Berardo 

You have Sky Talk as part of your Broadband package but probably choose not to use a landline phone so contact will be as per post from @GD1 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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