Discussion topic: Home broadband
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Message posted on 13 Dec 2025 09:09 AM
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Home broadband
Internet keeps dropping out when I do a test on the app it says there's no problems, this happens quite often
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Message posted on 13 Dec 2025 09:18 AM
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Re: Home broadband
@David813 Run the check to see if anything is showing to you!
Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).
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