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Discussion topic: Home WiFi good but box not connecting
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This message was authored by: Doug33
Message posted on 16 Aug 2026 04:38 PM
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Home WiFi good but box not connecting
My home broadband with Sky is working ok but my Gigabox can't connect to it so now Apps etc. I've reset it no change.
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This message was authored by: Chrisee
Posted by a Superuser, not a Sky employee.
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Message posted on 16 Aug 2026 06:25 PM
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Re: Home WiFi good but box not connecting
@Doug33 what exactly are you referrrung to when you use the name Gigabox? Vidafone call,their TV box a Gigabox butvtgst cannot work without a Vodafone service. There is a US back up system of thecsame name is that it? Or are youbreferring to the Sky hub if so which one do you have as pictured here https://www.sky.com/help/articles/hub-lights-explained-start
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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