Home Move process

[Hil1502]

I moved into my new home on Sept 13th, 3 weeks ago.  My moving in date was delayed after I originally requested my home move so I let Sky know it was delayed.  When the move was back on I let them know but it was too late.  First it was OpenReach who'd mucked it up but then that got fixed (after 2 weeks of escalation).  I still have nothing here, no sign of broadband or TV, empty.  I call and everytime a new person  says they'll escalate it and everytime nothing happens.  Is there some spell or incantation I need to get someone to sort this out or do I just need to cancel and go elsewhere?  I need broadband for work and about to run out of "spare" mobile phone data to use as a mobile hotspot

[Tom-W19]

Hi @Hil1502 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you @Hil1502. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks