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[Phily1]

I've tried running all the tests for my broadband it's not working I refuse to pay my bill if I have no working internet 

[Daniel0210]

@Phily1 

You can't refuse to pay. Billing continues throughout an outage or other issue. Failing to pay will put you in breach of the contract you agreed to. 

Have you reported the issue to Sky?

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).

[GD1]

@Phily1  Withholding payment due to a fault won't help, in fact it's the worse course of action to take, issuing threats to withold payment in a public forum wont get your issue resolved either.

If there is a wrong way to deal with a broadband issue, you've found it.

Have you tried running the connection test here?  https://www.sky.com/help/home/broadband/connecting-to-my-broadband/trouble-connecting/no-connection-...

[daveNOS]

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@Phily1 wrote:

I've tried running all the tests for my broadband it's not working I refuse to pay my bill if I have no working internet 

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@Phily1 Not paying your bill will only result in the service remaining off, it won't achieve anything else.

If you have run the troubleshooting and connection tests and it picked up an fault it should have given you the option to book an engineer, if it didn't you will need to call Sky to log the fault so they can book openreach to attend and investigate, be aware though there is a 2 working day target for that and it only starts the day after its reported(that would mean Wednesday at the earliest).

Depending on the fault and the time need to fix you may be eligible for the automatic compensation scheme https://www.sky.com/help/articles/auto-compensation .