Help alarm button on and no wifi

[Carolinehelpme]

No wifi

help

[Daniel0210]

@Carolinehelpme 
The extremely hot weather won’t be helping but use this link to check if there are any issues locally that may identify a known fault which could be affecting multiple households ~
https://www.sky.com/servicechecker

Its always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔸

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky accept it's fine for customers working from home to use it, they won’t receive additional or quicker support.

[Mr+Firas]

This response from Sky is absolutely ridiculous. We had issues in out service since the end of May and it keeps going off and on. My wife works from home, and so do I at times. Yesterday the technician said it is the hot weather that is affecting some cables outside the house. Our very next door neighbour is a Sky customer and has never had any issues. The technician yesterday said he can not do anything about that without a permission from his supervisors. Later in the day, the service came back. Service was lost again in the morning today. We have been loyal customers with Sky for 13 years. Absolutely unacceptable

[Daniel0210]

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@Mr+Firas wrote:

This response from Sky is absolutely ridiculous.

What response are you referring to? We are customers here like yourself. 

We had issues in out service since the end of May and it keeps going off and on. My wife works from home, and so do I at times.

sky broadband discussed here is a domestic servive. Sky are apparently fine with customers working from home using it for this purpose but they won't receive additional or extra support. 

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