Help - Wifi Signal

[Sameh2]

Hello Sky,

I’m having an issue with my internet connection. The Wi-Fi signal does not reach the upstairs floor of my house properly.

Could you please help me improve the connection and extend the Wi-Fi signal to the upstairs rooms?

Thank you for your help.

Moderator note: amended title (potential personal details)

[Daniel0210]

Hi @Sameh2 

You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is predominantly made up of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself.

If you already have 'Wi-Fi Max' or buy it as an add-on Sky will loan you up to 3 booster pods. Call Sky to arrange the first one.

Additional pods then require an engineer visit to check your set up, https://www.sky.com/help/articles/sky-wifi-max