Thanks for the reply Dave— really appreciate you taking the time.
I’ve checked the BT Wholesale checker using the link you shared, and for my address it confirms “Single Dwelling Unit Residential OH Feed”, so yes — it looks like an overhead feed is expected.
My issue is that the only overhead path from the pole to my property would cross directly over my neighbour’s property and in front of their window, and they’ve been very clear that they will not permit any overhead cable there. Virgin previously installed their cable across that window, it caused a major dispute, and I left them partly because of it.
So my concern is that if an Openreach engineer arrives without any note on the order, they’ll try the same route, be refused by the neighbour, and the install will fail immediately.
I completely understand that Openreach may not consider an alternative route if it falls outside the standard install budget although I really hope not, the reason for this is because of a lack of poles on my street and the steepness of the hill we are on. I still want to make sure Sky/Openreach are aware of the restriction before the day, so the engineer doesn’t turn up blind and waste everyone’s time.
Do you know if there is any way for Sky to add a simple routing note (e.g. “neighbour will not allow overhead cable across property”) to the order, just so Openreach are aware and can advise whether the install is possible before scheduling the visit? I have been trying this afternoon but have just been left chasing my tail speaking to CC team.
Thanks again for any guidance — I just want to avoid the engineer arriving only to find the route blocked if poss.
