Having technical issues adding sky to my account

[Amy993]

Hi I have been trying for a few days now to add broadband to my sky account. I get most of the way through the form to get a message that sky are having issues with my provider and to start again. 

My current provider is Xln business, the previous owner of the property has left their contract running up until the beginning of. October as they could not get released from thir contract. Could this be the issue? 

[jamesn123]

@Amy993 

If there is an existing service at the property which is not in your name and you do not have control over then you will not be able to initiate a migration/takeover.