18 Feb 2025 06:14 PM
We recently renewed our contract with Sky and were sent a new hub to use. Ever since we have used the new hub, we now have dead wifi zones in areas of the house. We used to use a sky booster to connect these areas but this no longer works. We are also having an intermittent issue with our Sky Q box, saying you don't have Internet connection right now.
19 Feb 2025 10:13 AM
Posted by a Sky employeeHi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
23 Feb 2025 12:11 PM
New pod from Sky has sorted the dead wifi zones out but we are still getting the same message on the tv saying no Internet connection is available . We have a games console connected to the same tv and that has no problem connecting to the Internet
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