Having an issue with changing network for the Sky Mini-box.

[Pawel+J]

Having an issue with changing network for the Sky Mini-box. After changing the to the newer Sky Broadband router, the Mini-box is picking my neighbours Sky networks. When trying to setup the Mini-box manually the process terminates before I can complete the process of adding the correct network. It just jumps to step 4 of 4 and then shown the home screen. 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147