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Discussion topic: Hardware returns

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This message was authored by: Babycham

Message posted on ‎10 Dec 2025 12:03 PM

Hardware returns

I have returned the hardware that was listed on the letter. It didn't include the hub as sky still provides my Internet but now they are asking me to return the hub or face a charge for it.
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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎10 Dec 2025 12:18 PM

Re: Hardware returns

Posted by a Superuser, not a Sky employee. Find out more

@Babycham 

What service(s) did you cancel to warrant the returns process starting? 


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Sky customer since 2001
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MERRY CHRISTMAS and a HAPPY NEW YEAR
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This message was authored by: JimM1

Message posted on ‎10 Dec 2025 02:49 PM

Re: Hardware returns

@Babycham If it is TV etc are they asking for return off wireless boosters for that? Un usual to ask for a Hub to be returned for broadband that is currently in use especially if they never supplied an upgraded version to you!

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