Had no internet connection for over there must be fault

[Miss+Mullett]

Had no internet connection for over there must be fault following all the steps with resetting router. 

[caesarome]

@Miss+Mullett 

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.