Discussion topic: Had a phone call supposedly from sky about my slow internet speed. Got to the point where they were

This message was authored by: Doug+Mob · ‎30 May 2023

Do sky request access to your phone when checking internet speed

This message was authored by: TimmyBGood · ‎30 May 2023

No: that's always a scam attempt. The bad guys are seeking to convince you to grant them remote access to a device which you also use for banking and other supposedly secure applications.

As a general rule, ISPs never make unsolicited calls to subscribers about 'slow internet' or 'hacking', and very rarely callback even for genuine faults previously logged with them.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This message was authored by: TimmyBGood · ‎30 May 2023

@Doug+Mob

No: that's always a scam attempt. The bad guys are seeking to convince you to grant them remote access to a device which you also use for banking and other supposedly secure applications.

As a general rule, ISPs never make unsolicited calls to subscribers about 'slow internet' or 'hacking', and very rarely callback even for genuine faults previously logged with them.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: david+mcbain · ‎08 May 2024

Glad i read this as i have had 3 calls so far and kept thinking it might be genuine now i know for sure its a scam

Discussion topic: Had a phone call supposedly from sky about my slow internet speed. Got to the point where they were

Had a phone call supposedly from sky about my slow internet speed. Got to the point where they were

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