Got engineer booked but wifi now working

[Meowaw]

Got an engineer booked for tomorrow but wifi is just now working!

I could do with them not coming as i work from home and would like to start my normal shift, otherwise i have to take it unpaid or pay the hours back

What should i do? Cant get through to anyone on the phone and i dont want to be charged by sky seeing as this was their fault not mine

[Meowaw]

Nevermind its broken again 😕

[Daniel0210]

@Meowaw 

Report it to Sky in the morning if it's still down and no outage is reported in your area. If a fault is found Sky will pass it to Openreach for investigation. wfh has no influence on fix times. Openreach aim to fix within 2 working days of being informed by an isp. 

[Essamussa]

I want to know if engineer is coming tomorrow 

[Daniel0210]

@Essamussa 
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services on here. I take it the original appointment is for tomorrow? 

[caesarome]

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@Essamussa wrote:

I want to know if engineer is coming tomorrow 

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@Essamussa 

If they are it should appear here:

https://www.sky.com/ordertracking