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Discussion topic: Going live … but no internet

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Avatar for Marilyn53
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This message was authored by: Marilyn53

Message posted on ‎21 Jul 2026 06:31 PM

Going live … but no internet

Honestly go live this morning.   Unplug all of Vodafone. Plug new one in.  No internet.  Got engineer coming out Thursday. I asked for an engineer to attend this morning when I booked.  Told it won't be needed.  So why I can unplug Vodafone but to find Sky won't work. 

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎21 Jul 2026 06:40 PM

Re: Going live … but no internet

Posted by a Superuser, not a Sky employee. Find out more

@Marilyn53 therexare literally tensxof thousandsof switches every day a small % do go wrong I am sorty but it is simply bad luck that yours did not go asxplanned.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: GD1

Message posted on ‎21 Jul 2026 06:50 PM

Re: Going live … but no internet

Posted by a Superuser, not a Sky employee. Find out more

@Marilyn53  Also the SLA to fix faults once reported is 2 working days on a domestic service, you wouldn't get anyone out today if it was only reported today.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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