Gigga fast

[Asgarth]

I just had gigafast fiber turned on sky app saying I not connected but I am all green lights on fiber box all internet is ok but only getting 250mbps when been promised at least 600 Anybody assist please

[JimM1]

@Asgarth Can you explain where and how you are getting that 250Mb/s reading as a testing method with all the details needed, there is nothing wrong with that as a starter!

https://www.sky.com/help/articles/broadband-speeds-explained

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

[Asgarth]

As a starter?

[Asgarth]

• Speed test by okla or whatever it called can't use my sky ap as it says problem with my router but it on and working so?

[JimM1]

@Asgarth Is your sky Hub a white sky Max one?

[Chrisee]

@Asgarth Ookla like any speed test reports the slowest part of the connection between the device and the hub. With the advent of ful fibre the bottleneck often moves from the speed of the broadband link to the speed of the wifi link in your home. WiiFi speeds are not something Sky control directly as they depend on the layout of your home and how it is built. The white Sky Max can deliver 900Mb/s to devices that support WiFi6 in the area near the hub but as soon as the signal has to pass through a solid object speeds will drop. Direct Ethernet cable connection on the other hand should record the full speed assuming nothing else is using the connection.

Sky tests the speed of your broadband connection daily. You  can see the results for the last 3 weeks in the My Sky service checker section if you click thelink beside the most recent test.  It is unlikely that the speed to your hub has droped but if it has the app should offer help,to get it checked out.