Gigafast+ Hub Issues

[CorcaighSky]

I wonder if someone's had a similar experience?

I have the 1gb sky connection and I got the option to upgrade to the Gigafast+ Hub.  I took sky up on the offer but have had no luck with getting the connection.

I've contacted sky 5 times now, and have made no progress. They've sent me 2 gigafast hubs, neither which have worked. The ONT gets an orange light on data whenever I connect it. The old router has a green light.

I've contacted technical support 5 times and I feel like I'm going in circles. The same trouble shooting each time and it just isn't working.

They're just not listening to me, and it's terrible frustrating.

i just want to go back to the old sky hub router and this upgrade process has been a farce. 

Has anyone had similar issues?

I feel like an engineer would have to come out and have a look but they're not even offering that.

[Shaun-87]

Hi, 

I'm getting my hub+ on Friday so I will let you know if mine works straight out the box or if I need to do anything different. 

[Chrisee]

@CorcaighSky if multiple unitsxare failing there is highly likely to be an issue with the connection  rather the hub. Try replacing the cable connecting the hub to the ONT these are simply an Ethernet cable which you can buy literally anywhere and they do fail. The lights on the ONT are diagnostic as explained here https://www.sky.com/help/articles/optical-network-terminal I have never seen one showing an orange light but models vary. 

[CorcaighSky]

I've tried a few different Ethernet cables. Always an orange light on the ONT data light unfortunately.