Gigafast Broadband

[Jgh1]

Am paying for Sky Gigafast, but when I use an independent broadband checker, it shows only 200Mbs. Sky says everything is OK!

I believe my smart tv is affected by this!

[Allan95]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141