Getting broadband fitted

[Jodie80]

Hi there, I’m getting new WiFi installed that I’m supposed to fit myself. It’s a copper wire connection, but I’ve just realized I don’t have any internal wiring in my house to connect to the box. Will I still be able to install it myself, or will I need someone to come out and fit the wiring first?

Thanks in advance for your help!

[jamesn123]

Hi @Jodie80 

Do you not have a BT/Openreach telephone socket anywhere in the house?

[Jodie80]

No not that I can see. What would this look like?

[jamesn123]

Something like this @Jodie80 

[Jodie80]

No I don't have one of these

[jamesn123]

@Jodie80 

Is the house a new build or not? Has it ever had broadband before that you are aware of?

[Jodie80]

No it's not a new build and I'm not sure what was there before sorry

[jamesn123]

@Jodie80 

Okay its likely you will need a new socket/line installed. This usually can only happen once the activation date has passed and you report to Sky that you cant connect

[Jodie80]

Okay no bother. Thanks for your help.

[JimM1]

@Jodie80 They do sometimes hide the socket's so be sure to look in cupboards etc.