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Discussion topic: Getting billed an additional £5

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Ar0909
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Getting billed an additional £5

‎06 Jul 2024 04:33 PM

I have a monthly package of £27 for broadband but I am also getting charged a seperate £5 on top of that and it doesn't say why on my account or anywhere. What can i do to stop being charged the extra? 

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Daniel0210
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Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Getting billed an additional £5

‎06 Jul 2024 04:37 PM

Posted by a Superuser, not a Sky employee. Find out more

@Ar0909 

Check your online bill and click on the blue arrow next to any amounts which appear higher than you're expecting. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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TimmyBGood
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Re: Getting billed an additional £5

‎06 Jul 2024 04:58 PM

Posted by a Superuser, not a Sky employee. Find out more

@Ar0909 

 

An extra £5 pcm on top of broadband would typically be either the Broadband Boost or WiFi Max subscription supplement.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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