0

Discussion topic: Getting billed an additional £5

Reply
Avatar for Ar0909
Level 0 icon
What's this?
This message was authored by: Ar0909

Message posted on ‎06 Jul 2024 04:33 PM

Getting billed an additional £5

I have a monthly package of £27 for broadband but I am also getting charged a seperate £5 on top of that and it doesn't say why on my account or anywhere. What can i do to stop being charged the extra? 

Report post
Post 1 of 3
395 Views
0 Likes
Reply
Reply

All Replies

Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎06 Jul 2024 04:37 PM

Re: Getting billed an additional £5

Posted by a Superuser, not a Sky employee. Find out more

@Ar0909 

Check your online bill and click on the blue arrow next to any amounts which appear higher than you're expecting. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Report post
Post 2 of 3
391 Views
0 Likes
Reply
Avatar for TimmyBGood
Level 16 icon
What's this?
Superuser
This message was authored by: TimmyBGood

Message posted on ‎06 Jul 2024 04:58 PM

Re: Getting billed an additional £5

Posted by a Superuser, not a Sky employee. Find out more

@Ar0909 

 

An extra £5 pcm on top of broadband would typically be either the Broadband Boost or WiFi Max subscription supplement.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Report post
Post 3 of 3
384 Views
0 Likes
Reply
Reply