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Discussion topic: Gaslit by my router

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This message was authored by: skycustomer27

Gaslit by my router

Tells me internet is working fine while I'm looking at a Sky message saying "your connection has dropped" for the third time tonight.

 

Now it's saying "Sky Hub is busy". Busy with what? Does it have a social life? 

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This message was authored by: Daniel0210

Re: Gaslit by my router

Posted by a Superuser, not a Sky employee. Find out more

@skycustomer27 
Based on the time you’ve posted it’s worth pointing out that any broadband issues between midnight and 7am could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.


▪️I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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